
Problem Solving
Xerox® Wide Format IJP 2000
User Guide
4-2
Troubleshooting
Take proper action according to the following troubleshooting procedures.
If the error is not resolved even after following the above procedure, contact your local Xerox
representative.
Machine Problems
Check the status of your machine again before contacting us.
The power is not turned on Action Machine Problems (p. 4-2)
No Yes
Touch screen is not bright enough. Action Machine Problems (p. 4-2)
No Yes
A message is displayed Action Machine Problems (p. 4-2)
No Yes
Paper jam problems Action Paper Jam Problems (p. 4-3)
No Yes
Image quality problems Action Image Quality Problems (p. 4-4)
No Yes
Problems during printing Action Problems during Printing (p. 4-7)
Symptom Check Remedy
The power is
not turned on
Is the power turned on? Turn the power on.
See Power Source on page 1-5.
Is the plug connected to a
receptacle?
Turn the power switch and the power breaker off and
connect the power cord firmly. Then turn the power
breaker and the power switch on again.
See Power Source on page 1-5.
Is the power cord
disconnected from the
machine?
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