
Problem Solving
Xerox® Wide Format IJP 2000
User Guide
4-6
Unwanted white
dots appear in
black filled areas.
Is the appropriate type of
media being used?
Load the appropriate type of media.
See Media on page 1-22.
Internal components are
soiled.
Contact your local Xerox representative.
Nothing is
printed.
There may be a system
malfunction.
Contact your local Xerox representative.
The printed
image is
misaligned or
skewed.
Is the media loaded
correctly?
Load the media correctly.
See Loading/Replacing Paper on page 1-12.
Image is lost on
the edge of
paper.
Is part of the image outside
of the printable area?
Recreate the original so that the image fits the printable
area.
The printed sheet
has ink drops on
it.
Is the area around the print
head contaminated by ink?
Perform the print head cleaning two or three times
See Cleaning the Print Head on page 3-20.
Clean the ink receiving side and the print head side of the
print unit.
See:
• Removing Ink Stains in the Print Head Side of the Print
Unit on page 3-14
• Removing Ink Stains in the Ink Receiving Side of the
Print Unit on page 3-16.
A mixture of
colors appear on
the printed sheet
Is the print head dirty with
ink?
Try to run a print job again.
If the problem persists, perform the print head cleaning
two or three times.
See Cleaning the Print Head on page 3-20.
Image density is
too light or
uneven on the
first printed
sheet during a
continuous print
job.
The print heads may have
been clogged.
Try to run a print job again.
Symptom Check Remedy
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