Xerox 180 NPS Manuel d'utilisateur

Xerox DocuPrint Network Printer SeriesTroubleshooting Guide for Models 96/4635/180 NPSVersion 7.1August 2000721P86651

INTRODUCTIONx XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE

XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 1-11. 1Calling for serviceBefore calling your customer service support center, make sure you ha

CALLING FOR SERVICE1-2 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDEEnabling and disabling the modem for remote serviceYour system may be set

XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 2-12. 2Fault maskingThis chapter describes the behavior of the 96/4635/180 NPS while printing w

FAULT MASKING2-2 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDEFigure 2-2. Fault List screenThe Fault List screen displays any outstanding faul

XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 3-13. 3Troubleshooting Xerox ClientSoftware installationIf you are unable to install the Xerox

TROUBLESHOOTING XEROX CLIENT SOFTWARE INSTALLATION3-2 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDEThe following table, “Xerox Client Software

XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 4-14. 4Troubleshooting a NovellimplementationThe following tables describe some ways to trouble

TROUBLESHOOTING A NOVELL IMPLEMENTATION4-2 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDELog message indicates failure to login and password se

TROUBLESHOOTING A NOVELL IMPLEMENTATIONXEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 4-3The following table describes troubleshooting RPRINTER

Xerox Corporation701 S. Aviation BoulevardEl Segundo, CA 90245©1997, 1998, 1999, 2000 by Xerox Corporation. All rights reserved.Copyright protection c

TROUBLESHOOTING A NOVELL IMPLEMENTATION4-4 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE

XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 5-15. 5Clearing paper misfeeds andjamsThis chapter shows the steps for clearing paper misfeeds

CLEARING PAPER MISFEEDS AND JAMS5-2 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE4. Press the green lever to unlatch the paper feeder assembly

CLEARING PAPER MISFEEDS AND JAMSXEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 5-37. Slide the tray back into the printer until the tray latche

CLEARING PAPER MISFEEDS AND JAMS5-4 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDEpull the belt off its track.) Allow a few seconds for the fil

CLEARING PAPER MISFEEDS AND JAMSXEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 5-51. Go to the area of the printer indicated by the messages an

CLEARING PAPER MISFEEDS AND JAMS5-6 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDEPrinter areasThis section provides illustrations of the vario

CLEARING PAPER MISFEEDS AND JAMSXEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 5-7Area 3Area 4

CLEARING PAPER MISFEEDS AND JAMS5-8 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDEArea 5Area 6

CLEARING PAPER MISFEEDS AND JAMSXEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 5-9Area 7Area 8

XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE iiiLaser safety!Warning: Adjustments, use of controls, or performance of procedures other than t

CLEARING PAPER MISFEEDS AND JAMS5-10 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDENote: If jammed paper rips as you are removing it from area

CLEARING PAPER MISFEEDS AND JAMSXEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 5-113. Remove any paper caught in this area.4. Replace the green

CLEARING PAPER MISFEEDS AND JAMS5-12 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDEArea 12Note: For 180 printers, when clearing area 12, you ar

CLEARING PAPER MISFEEDS AND JAMSXEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 5-13Area 14Note: You may sometimes find paper lying on top of ar

CLEARING PAPER MISFEEDS AND JAMS5-14 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDEArea 16Note: For 180 printers, when clearing area 16, you ar

CLEARING PAPER MISFEEDS AND JAMSXEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 5-15Area 18Note: Sometimes the printer control console messages

CLEARING PAPER MISFEEDS AND JAMS5-16 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDEClearing bypass transport paper jamsIf your printer is confi

CLEARING PAPER MISFEEDS AND JAMSXEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 5-17Area 206. Remove any paper in the exposed area.7. Press the

CLEARING PAPER MISFEEDS AND JAMS5-18 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDEPaper curl and paper jamsToo much curl in the paper stock ca

CLEARING PAPER MISFEEDS AND JAMSXEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 5-19Adjusting the decurler leverTo adjust the decurler lever:1.

iv XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE• Always place equipment on a solid support surface with adequate strength for its weight. • A

CLEARING PAPER MISFEEDS AND JAMS5-20 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDEFigure 5-3. Paper curl chart

XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 6-16. 6Using sample documentsYou can use sample documents to test the print quality of your Doc

USING SAMPLE DOCUMENTS6-2 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDEExample Listing sample documents:Print Sample DocumentUse the Print Sam

USING SAMPLE DOCUMENTSXEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 6-3Example Printing one duplex unstapled copy of the sample document “shap

USING SAMPLE DOCUMENTS6-4 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE

XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 7-17. 7Adjusting print quality andspeedThis chapter considers means for checking and optimizing

ADJUSTING PRINT QUALITY AND SPEED7-2 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDECorrecting skewed printingIf the printed output is repeatedl

ADJUSTING PRINT QUALITY AND SPEEDXEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 7-3Figure 7-2. Three registration transport roll levers on syst

ADJUSTING PRINT QUALITY AND SPEED7-4 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDEMeasuring performanceYou can use the DocuPrint sequencer log

ADJUSTING PRINT QUALITY AND SPEEDXEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 7-5Calculating throughputFor measuring performance, note the st

XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE vTable of contentsLaser safety iiiOzone information iiiOperation safety iiiIntroduction viiAbout

ADJUSTING PRINT QUALITY AND SPEED7-6 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDEDescription Languages for more details about factors affecti

ADJUSTING PRINT QUALITY AND SPEEDXEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 7-7Since the DocuPrint usually decomposes more than one job at

ADJUSTING PRINT QUALITY AND SPEED7-8 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDESequencer restart at November 19, 1996 3:50:20 pm PSTJob #23

ADJUSTING PRINT QUALITY AND SPEEDXEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 7-9In the example shown in this log, here is the calculation:Th

ADJUSTING PRINT QUALITY AND SPEED7-10 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDESetting page orderDocuPrint delivers documents with the pag

ADJUSTING PRINT QUALITY AND SPEEDXEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 7-11Device-dependent operatorsSome PostScript operators result

ADJUSTING PRINT QUALITY AND SPEED7-12 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDEThe PostScript language provides a scheme for overwriting t

XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 8-18. 8Correcting stacking problemsThis chapter describes stacker problems other than paper jam

CORRECTING STACKING PROBLEMS8-2 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE

XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 9-19. 9System unresponsiveThis chapter describes problems in which your monitor shows no image,

TABLE OF CONTENTSvi XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDECalculating throughput 7-5Minimizing the start-up latency 7-7300 dpi versus 6

SYSTEM UNRESPONSIVE9-2 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE

XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE INDEX-1IndexNumerics300 dpi, 7-9600 dpi, 7-9AAttention light, 2-1Ccalculating throughput, 7-5Cla

INDEXINDEX-2 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDEPpage order, setting, 7-10papercurladjusting, 5-19measuring, 5-18jams, checking job

XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE viiIntroductionThis Xerox DocuPrint Network Printer Series Troubleshooting Guide describes how t

INTRODUCTIONviii XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDEConventionsThis guide uses the following conventions:• All caps and angle bracke

INTRODUCTIONXEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE ixRelated publicationsThe Xerox DocuPrint Network Printer Series includes the follow